Toxic Client by Garrett Sutton

Author:Garrett Sutton [Sutton, Garrett]
Language: eng
Format: epub
Tags: Nonfiction
Publisher: Brisance Books Group LLC
Published: 2016-03-01T16:00:00+00:00

Chapter Eight:

Entitlementia

“Man is not, by nature, deserving of all that he wants. When we think we are entitled to something, that is when we start walking all over others to get it.”

~ Criss Jami

In October of 2009, a woman emerged from a stretch limousine and entered the Burlington Coat Factory in Columbus, Ohio. She made a grand announcement to the store’s customers. Having just won the lottery she was going to buy everyone a present of up to $500 in merchandise.

The store lit up. Customers called friends and family to come down right now for free clothes. Soon 500 people filled the aisles and flooded the register lines. Another 1,000 people were outside pushing to get in.

However, the women hadn’t won the lottery. Without paying for anything she got back into the limo and left.

When customers learned that they weren’t getting their free stuff a riot erupted. Even though the promise turned out to be false the customers still felt entitled to the free clothing. In a frenzy clothes were pulled off the shelves and stolen. The sense of entitlement led to a collective agitation and hysteria.

When people slip into the entitlement mentality bad things can happen. On a small scale, you will have to deal with more Toxic Clients. On a larger scale, nations can fall. Citizens with an entitlement mentality are growing in numbers. While a social safety net is important, those who expect you to facilitate their entitled lifestyle must be understood and dealt with.

The entitlement mentality is a form of dementia, hence the term Entitlementia. Dementia isn’t any one disease. Rather it is a bundle of symptoms affecting one’s thinking and social abilities enough to interfere with normal living. Signs of dementia include a difficulty with planning and organizing, an inability to reason, inappropriate behavior, a decrease in motivation and problems with memory. When those with dementia are placed in situations beyond their abilities, they often react with anger, frustration and an eruption of emotion. The most common form of dementia is Alzheimer’s disease, which makes up 55% to 65% of all cases. Many of us have known or dealt with a person afflicted by Alzheimer’s. An entitlement mentality also displays the same core characteristics of dementia. They can often lack motivation, have impaired social skills, exhibit improper behavior and agitation, and have difficulty remembering things or remembering them correctly.

Psychologists view entitlement as a continuum of personality traits that range from the less severe self-absorption all the way to narcissism.

While they all involve a perspective in which selfish needs dominate over empathy and sacrifice, the degree of severity will affect how you interact with and manage these people. Righteousness, grandiosity, and self- centeredness are other terms to describe the characteristics of these individuals.

At the far end of the continuum is a disorder we mentioned in a previous chapter, Narcissistic Personality Disorder (NPD). Those with NPD have an obsessive need for attention and admiration, an amplified sense of self-importance as well as a strong sense of entitlement. In believing they are superior they have little time or patience for the feelings of others.

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.